![]() ![]() Also, GreatVacs and any of its parent or child companies are not liable for any work you do on your vacuum. If you have not bought from us you are not authorized to view this document. NOTICE - This website is ONLY for our customers and employees. ![]() ![]() So this page is dedicated to helping people in this situation make sure that their brush roll is set up correctly for great cleaning. They go to vacuum something big up and it wont pick up because the brushroll is not spinning. Another thing it could be, is that the brushroll is adjusted at the wrong height for the carpet that they are vacuuming. What happens is either the belt is not hooked on properly or they have the belt lifter raised so that the brushroll won't turn. So its never the suction and always something to do with the brushroll. That is very hard for us to take because Kirbys have amazing suction. Here at Great Vacs sometimes people tell us they get their Kirby Vacuum and it does not suck or pick up. ![]()
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